Clinics Terms & Conditions


Our Therapists provide Speech & Language and Occupational therapy for children with Down syndrome at the London Children’s Practice 1a Queripel House Duke of York Square London SW3 4LY.
 

SLT & OT Assessment Summary

A written summary of works achieved and goals to work towards is given at the end of each session by our therapists and is logged on a password protected device by the Lejeune Clinic.

 

Emails

We use email for sending clinic information, arranging appointments, invoicing and follow up therapy recommendations if needed. Password-protected emails are used for any documents that include sensitive details.

 

Payments

Clinic places are confirmed on receipt of payment and all appointments must be paid for in advance of the session.

 

Cancelled Appointments

Appointments must be cancelled more than 48 hours before the appointment via email otherwise, the full cost must be paid.

 

Safeguarding

Professionals have a duty to ensure that all children, young people and vulnerable adults are safe and that their basic needs are being met. Rarely, if there are very significant concerns about a child’s safety or wellbeing, it is necessary to ask the advice of, or make a referral to an agency such as Children’s Social Care or the Multi-Agency Safeguarding Hub (MASH) or police. These are statutory services led by the Local Authority or police.

Please read the Safeguarding Policy which is viewable here for more information.

 

Duty of Candour

Please be aware that our therapists have a Duty of Candour which means that they have a duty to inform you verbally and in writing if an unexpected/intended event in your child’s care that may cause harm and to provide apology and support in this eventuality.

 

Complaints

Should you feel concerned about the service provided, please contact Sophie Bale, The Lejeune Clinic manager as quickly as possible at  Sophie@lejeuneclinic.com